New shipping rates have been updated!

FAQs

Merchandise is printed through the print on demand service, Printify and Printiful. Most inventory & delivery is handled by the manufacturer unless stated otherwise. Please contact me at least 24 hours before if you’ve made a mistake with your order. 

Contact designsbymarisa.contact@gmail.com if you have any issues or questions.

**Covid-19 Delays: There are still possible delays in delivery of orders due to the pandemic. If for any reason your order does not reach you please email me.

 

Common questions: 

How long until I receive the items I ordered?

- Apparel/bags typically takes up to a week in production and stickers/smaller items usually take up to 3 days in production (for orders done through Printify or Printiful). This all depends on the manufacturer, and the amount of items in order, some orders get fulfilled quicker than others. Designs by marisa will state in a product description if they are fulfilling orders only. Then your items proceed into transit. 

How do I take care of the printed design on apparel?

- Wash clothing inside out in cold/lukewarm water. You can air dry or put the clothing in the drier inside out.

I haven’t received my refund, what do I do?

- Please contact me immediately to address the issue. Shopify recently updated their policy on their refunds based on a refund issue they had. I’ll take matters in my own hands to make sure you get your money back! 

When is it too late to request a refund?

- I send orders to production after 1 day of receiving it. After that, it is not guaranteed that the manufacturer will be able to cancel the order. Therefore, you will still receive the item you ordered and it won't be possible to refund because the item is in production. 

I didn't receive my order what do I do?

I personally am not responsible for any delivery issues. It is in the hands on the manufacturer and delivery personal (FedEx, UPS, etc.) , they handle all inventory and send apparel directly to you from their warehouse. Please contact me if you run into this issue immediately. 

I received the wrong item/my package got lost, what should I do?

- Please email me at designsbymarisa.contact@gmail.com so I can proceed to issue a refund or put in another order for you free of charge. I WILL get your order to you no matter what!

The item I order was damaged during shipping & handling, what do I do?

- Please email me at designsbymarisa.contact@gmail.com therefore, I can ship your order out again free of charge or you can request a refund. Let me know as soon as possible!